Specialized Services

Schedule an Appointment

FaciliCall Center excels in qualified appointment scheduling, constantly improving our processes and quality controls to boost results and maximize client satisfaction.

FaciliCall Center implements tailored tools and procedures:

  • An experienced team in telemarketing
  • Quality control with live monitoring and post-call verification
  • Hands-on supervision of teleprospecting teams
  • Weekly training to enhance skills, with additional sessions on appointment scheduling whenever needed.
  • Customized call scripts crafted to meet the unique needs of both B2C and B2B appointment scheduling.

Telesales

Whether it’s outbound or inbound calls for direct telemarketing or sales closing, our experienced sales representatives and account managers bring expert tele-sales knowledge to drive your campaigns’ success.

  • A team skilled in the nuances of telephone-based sales.
  • Adapted workflows and persuasive scripts for optimal results
  • Une détection ciblée des secteurs à fort potentiel
  • Des techniques éprouvées pour maximiser votre chiffre d’affaires
  • Analytics reports adapted to your business needs

Customer Surveys and Feedback Polls

FaciliCall Center dispose d’une longue expérience dans le domaine de collecte d’informations et sondage par téléphone :

  • FaciliCall Center brings years of expertise in conducting telephone-based surveys and information collection.
  • A skilled IT team specialized in survey programming, from simple questionnaires to complex conditional branching surveys.
  • Satisfaction surveys, brand awareness studies, opinion polls, and product pre- and post-testing.
  • Possibilité de transcrire les enquêtes directement sur votre logiciel de statistiques si vous fournissez un accès en extranet.

File Verification & Qualification

For outdated or incomplete files, we leverage our skilled team and technology to refresh your data while ensuring complete confidentiality.
We fully comply with your confidentiality policies and guarantee their strict observance.
Filling in missing data and qualifying commercial information
Immediate escalation of contacts showing interest in engaging with your sales department.
Ensuring accurate and reliable data through our quality control process.

Inbound Call Handling

Enhance your company’s image with professional, friendly, and efficient inbound call handling:
Call reception and Customer Service Center (CSC
Extended phone support during evenings and weekends
Tele-secretarial services including schedule and calendar management
Helpdesk (Customer Relationship Center) / Hotline: providing technical assistance, online troubleshooting, and urgent call management